RETURN, REFUND, CANCELLATION & EXCHANGE POLICY

Last Updated: 4 November 2026

At [Business Name], accessible through [Website URL], we value our customers and are committed to providing a reliable and satisfactory shopping experience.

This Return, Refund, Cancellation & Exchange Policy explains the terms and conditions applicable to purchases made through our website.

By placing an order on our website, you acknowledge that you have read and agreed to the terms outlined below.

1. General Policy

We aim to ensure that every customer receives their order in good condition and as described on our website.

All return, refund, exchange, and cancellation requests are subject to verification and approval by our customer support team.

Customers are requested to carefully review product descriptions, specifications, pricing, and other relevant information before placing an order.

2. Return Policy

Customers may request a return within 7 calendar days from the date of delivery, subject to the following conditions:

The product must be unused and in its original condition.
The original packaging, labels, tags, and accessories must be intact.
The customer must provide a valid order number or proof of purchase.
The product must not show signs of misuse, alteration, or physical damage caused after delivery.

Returns that do not meet these conditions may be rejected following inspection.

3. Eligibility for Returns

A return request may be considered under the following circumstances:

The customer receives a defective or damaged product.
The wrong product has been delivered.
The product received is significantly different from its description.
The product has missing parts or accessories.

All requests will be reviewed individually, and an appropriate resolution will be communicated to the customer.

4. Non-Returnable and Non-Refundable Items

The following categories may not qualify for returns or refunds:

Digital products, downloadable files, and online resources.
Customized or personalized products.
Perishable products.
Personal care and hygiene products, where applicable.
Products purchased during clearance or final-sale promotions, where clearly disclosed.
Products damaged due to improper handling or misuse by the customer.
Products specifically marked as non-returnable.

This exclusion does not affect any rights available to customers under applicable consumer protection laws.

5. Refund Policy

Refunds will be initiated only after the return request has been reviewed and approved.

Once the returned product is received and inspected:

Our team will verify the product’s condition.
The customer will be informed about the approval or rejection of the refund.
Approved refunds will be initiated through the original payment method wherever possible.
Customers will receive confirmation once the refund has been processed.

Refund Processing Time:

Approved refunds are generally processed within 7–10 business days. The actual time taken for the amount to reflect in the customer’s account may depend on the bank, payment gateway, or financial institution.

If the refund is delayed beyond the communicated timeframe, customers may contact our support team.

6. Cancellation Policy

Customers may request order cancellation before the order is shipped or processed.

Cancellation requests must be submitted through our official support channels.
Once an order has been shipped, cancellation may not be possible.
If payment has already been received and cancellation is approved, the eligible refund will be initiated.
Orders involving customized or personalized products may not be cancellable once production has started.

We reserve the right to cancel orders in cases of suspected fraudulent activity, incorrect pricing, stock unavailability, or other legitimate operational reasons. Any payment received for an approved cancellation will be refunded as applicable.

7. Exchange Policy

Customers may request an exchange within 7 calendar days of receiving their order, subject to product eligibility and availability.

Exchanges may be considered for:

Defective products.
Incorrect products.
Products damaged during delivery.
Eligible size or specification-related exchanges, where applicable.

Exchange requests must be approved by our support team before the product is shipped back.

If the requested replacement is unavailable, an alternative resolution or refund may be offered.

8. Damaged, Defective, or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they should contact us within 48 hours of delivery.

The customer may be requested to provide:

Order ID or order confirmation.
Photographs or videos of the received product.
Images of the packaging and shipping label.
A brief explanation of the issue.

Our team will review the complaint and determine the appropriate resolution, which may include replacement, exchange, or refund.

Customers are advised to retain the original packaging until the complaint has been resolved.

9. Return Shipping and Delivery Charges

Return shipping responsibilities will depend on the reason for the return.

For defective, damaged, or incorrectly delivered products, return shipping arrangements or costs will be handled as communicated by our support team.
For other eligible returns, customers may be responsible for return shipping charges.
Original delivery charges may not be refundable unless required by applicable law or the circumstances of the transaction.

Customers should not send products back without receiving return instructions from our support team.

10. Refund Method

Refunds will generally be issued through the original payment method used during checkout.

Depending on the payment method, refunds may be processed through:

Credit cards.
Debit cards.
UPI.
Net banking.
Other supported payment gateways.

In exceptional circumstances where the original payment method cannot receive the refund, an alternative method may be mutually agreed upon.

11. Failed Transactions and Duplicate Payments

If a payment is deducted from your bank account but the order is not successfully confirmed, please contact our support team with the transaction reference number.

In case of duplicate payments for the same order, the additional payment will be verified and refunded where applicable.

Refund timelines for failed transactions may depend on the bank or payment service provider.

12. Order Verification and Inspection

All returned products may undergo a quality inspection before a refund or exchange is approved.

We reserve the right to reject requests involving:

Products returned in a used or altered condition.
Missing accessories or original packaging, where required.
Products damaged due to customer negligence.
Requests submitted outside the applicable return period, unless an exception is required by law.

Any rejection will be communicated with an appropriate explanation.

13. Promotional Offers and Discounted Products

Products purchased through promotional offers, discount campaigns, coupon codes, or special deals will follow the same general return and refund principles unless specific conditions are disclosed at the time of purchase.

Refunds for discounted orders will generally be based on the actual amount paid by the customer.

14. Fraud Prevention and Misuse

We reserve the right to investigate suspicious return, refund, or exchange requests.

Repeated misuse of our return policy, false damage claims, fraudulent transactions, or deliberate product tampering may result in the rejection of a request, subject to applicable laws.

15. Consumer Rights

Nothing in this policy is intended to restrict or exclude any rights available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable laws and regulations in India.

Customers may exercise their statutory rights where applicable.

16. Changes to This Policy

We reserve the right to modify, update, or revise this policy at any time.

Any changes will be published on this page along with the updated revision date.

Customers are encouraged to review this page periodically to stay informed about our latest policies.

17. Contact and Customer Support

For any questions, complaints, return requests, refund queries, or cancellation assistance, please contact us using the details below.

Business Name: [Your Registered Business Name]
Website: [Your Website URL]
Email Address: [Official Support Email]
Contact Number: [Business Contact Number]
Business Address: [Registered Business Address]
Customer Support Hours: [Days and Timings]
Grievance Officer: [Name of Grievance Officer, if applicable]
Grievance Email: [Grievance Email Address]

We aim to respond to customer queries within 48 business hours.

Thank you for choosing [Business Name]. We appreciate your trust and are committed to providing a transparent and dependable customer experience.